Exchange program hits its stride in the UK starting today — but no new Note 7 sales yet.
From today, Samsung will start swapping out potentially dangerous Galaxy Note 7s with new, safe units in the UK. In line with the company's announcement a couple of weeks back today's the day anyone with an early Note 7 unit in the UK can get a new replacement.
Samsung halted sales of the Galaxy Note 7 right before the official UK street date of September 2, so the only people with UK devices will have been pre-order customers who took advantage of Samsung's offer to get the phone three days early. (A significant number, but far fewer than would be out there had the retail launch gone ahead as planned.)
Samsung says customers should get in touch with the place they bought their Note from in order to arrange an exchange, if they haven't already been contacted.
UK customers will be contacted by the provider or operator from which they purchased the product in order to arrange their device exchange. If customers have not been contacted before 19 September they should contact the provider or operator themselves to arrange the exchange.
There's still no word on exactly when new sales of the Note 7 will begin; a Samsung told AC "Our first priority is to support current Note7 owners who are participating in the Product Exchange Program. We will confirm new in store dates shortly."
Independent retailer Clove says stock has been delayed until "early October," while Carphone Warehouse is more pessimistic, saying October 21.
